Privacy Policy
We respect your privacy and are committed to protecting it. This policy explains how we may collect, store, and use any personal information you provide to us through our website and booking process.
Information We Collect
We may collect personal identification information from users in a variety of ways, including (but not limited to):
Names, addresses, phone numbers, and email addresses provided to book tours
Financial information and credit card numbers used to make tour payments
Demographic information such as age, gender, country, preferred travel activities
Other information relevant to booking or planning travel tours
Use of Information
Any personal information we collect from you will be used to process your tour booking and deliver the travel services you have requested. Such processing is necessary for the performance our contractual duties to you. This may include:
Arranging hotels, transportation, activities, guides, etc.
Processing payments and refunds
Sending booking confirmations and tour information
Communicating about your booking or requested services
Managing customer service, disputes, or complaints
Contacting you about special offers, surveys, or promotions (you may opt-out anytime)
In certain situations, we may also need to share limited information with hotels, transportation providers, or other travel suppliers to deliver the tours and travel services you booked.
Data Retention
We retain personal data for no longer than necessary to fulfil our contractual duties, legal obligations, or other legitimate purposes stated in this policy.
Your Rights
If you have provided us with personal data, you have various rights in relation to that information including accessing, correcting, updating, deleting, restricting or objecting to our use of it. See the contact details below to submit such requests.
Security
We take reasonable security measures to protect personal information from loss, misuse, unauthorized access, disclosure or modification. However, no internet-based services can be 100% secure, so we cannot guarantee the security of information provided directly to us or through our online services.
Policy Updates
We may need to update this privacy policy periodically. The updated version will be indicated by the date at the top of this page.