Terms of Service

These Terms of Service constitute the agreement (“Agreement”) between you and Our Agency (“we”, “us” and “our”) with respect to our website and related travel booking services.

Using Our Services
By accessing our website, mobile applications, customer service channels, or using any online or offline booking service, you agree to be bound by this Agreement in its entirety along with our Privacy Policy. If you do not agree with these terms, please do not use our services.

Bookings & Payments
When you make a booking request through our website or an approved agent, we will begin providing services by securing tour and travel arrangements on your behalf.
A non-refundable deposit may be required to confirm your reservations which varies by tour package or service. Full payment may be immediately charged for some bookings, or due prior to trip commencement. Payment dates and cancellation terms will be provided in your invoice.

Cancellations & Changes
You may make cancellation or change requests by contacting our customer service center. Refund eligibility and amounts will depend on the type of services booked, when cancellation/change is requested, and other limiting factors we cannot control. Applicable charges or policies will be disclosed when booking.
If you do not show up for trip commencement without advance notice and cancellation processing, you forfeit all funds paid. We hold no liability for failure to utilize services due to missed or altered travel plans.

Liability Disclaimer
We act as an intermediary between travelers and travel suppliers. While we aim to provide the best customer service and accurately describe all tour details, we do not own, control, or operate any third-party services. We cannot guarantee refunds, changes or accept liability for the actions or omissions of any supplier.

Applicable law may not allow limitations of certain damages or liability, so parts of this disclaimer may not apply to you. Nonetheless, our maximum liability for any damages related to these services will not exceed the amount paid to book them.